Telemarketer – SOS Childrens Villages Botswana

Job Description

SOS Children’s Villages; www.sos-childrensvillages.org is an international non-governmental social development organisation that has been active in the field of children’s rights and committed to children’s needs and concerns since 1949. In 133 countries and territories, our activities focus on children without parental care and children of families in difficult circumstances. In Botswana SOS Children’s Villages operate on three (3) locations, Tlokweng, Francistown and Serowe.
We work on family based, long term care of children who can no longer grow up with their biological families. We also support disadvantaged families to prevent crisis that can in the worst-case scenario lead to children being placed in out of home care. Our family strengthening programmes build families’ and communities’ resources, on their ability to organise themselves and on their responsibility for the well-being of the children.

Telemarketer –Head Office Gaborone

SCOPE

ROLES & RESPONSIBILTIES
SOS Children’s Villages (Name of MA) is a non-profit organization dedicated to providing a loving and caring home for orphaned and vulnerable children in need. Our mission is to ensure that every child grows up in a safe and nurturing environment, with access to education, healthcare, and the support they need to thrive. As a Telemarketer, you will play a crucial role in supporting our mission by reaching out to donors and potential donors to secure funding for our programs.

Key Responsibilities:
Donor Outreach:
 Initiate contact with current and potential donors via phone calls.
 Build and maintain relationships with donors through regular communication.
 Present the organization’s mission, programs, and impact to donors in a compelling and engaging manner.

Fundraising:
 Actively solicit donations and financial support from donors to meet fundraising targets.
 Provide information about donation options and tailor appeals to the preferences and interests of individual donors.

Donor Data Management:
 Utilize Salesforce, our donor management system, to track donor interactions, update contact information, and maintain accurate records of communications.
 Ensure all donor information is kept confidential and compliant with data protection regulations.

Lead Follow-up:
 After leads have been generated by the digital fundraiser and/or the face-to-face teams, take over the first call, usually in the form of welcome calls.
 In cases where the donor has not made their first donation, follow up with them to ensure they make the donation.

Reporting:
 Provide regular reports and updates on donor engagement and fundraising progress to the Fundraising Manager.
 Contribute to the development of strategies for donor engagement and revenue growth.

Customer Service:
 Address donor inquiries and concerns promptly, professionally, and with a high level of customer service.

Team Collaboration:
 Collaborate with the Fundraising and communication teams to align telemarketing efforts with overall fundraising and outreach strategies.

OTHER TASKS
Child Safeguarding (CS)
Responsible within own area of work to raise awareness of the SOS Child
Protection Policy principles and to prevent and protect children from all forms of abuse, abandonment, exploitation, violence and  discrimination.

QUALIFICATIONS, SKILLS, AND EXPERIENCE
 Bachelor Degree in Marketing/ Business Administration, Communications or any related field.
 2 years of verified experience and results in client/donor administration/telemarketer
 Strong commitment to teamwork.
 Excellent communication skills, empathy, and a commitment to the organization’s mission.
 Ability to be flexible and willing to adjust activities and priorities and take on new responsibilities.
 Applies creativity and good judgment in addressing donors.
 Good written and spoken English skills
 MS Office proficiency (MS Word, Access, Excel, Outlook, CRM Dynamics)
 Data capturing experience
 Effective time management skills, ability to work under pressure

How to Apply
If you believe you are the right candidate for the above position, please send your detailed curriculum vitae (CV), and photocopies of academic certificates.

Applications should be submitted electronically to [email protected]
No applications should be submitted later than 17 November 2023.

“SOS Children´s Villages has zero-tolerance neither on sexual exploitation, harassment, and abuse nor fraud and corruption, amongst other safeguarding aspects. We also provide equal employment opportunities to all employees & qualified applicants without regard to race, colour, religion, gender, national origin, age, disability, marital status, or class. SOS Children´s Villages complies with all applicable laws governing non-discrimination in employment.”
This position involves working with an NGO committed to children and human rights and is subject to strict safer recruitment checks. The successful candidate will be required to complete safer recruitment checks including police and reference checks to help verify their suitability to work for SOS CV.