Retail Sales Assistant – Mascom Wireless Botswana

JOB SUMMARY
Responsible for executing daily end-to-end operations of respective retail outlet and provide efficient service to customers according to company procedures key performance areas.

KEY PERFORMANCE AREAS
Sales & Delivery Management
Customer Relationship Management
Stock Management
Management of payments
Quality, Safety and Environment Management

Key Competencies
· Key behavioral competencies for the job include;
· Commercial Acumen & Organizational Awareness,
· Customer Orientation & Stakeholder Management,
· Creativity & Innovative Thinking,
· Initiative & Drive, Self-Discipline &
· Resilience and Results Orientation & Execution.

The candidate will be required to demonstrate
· Entrepreneurial Orientation,
· Stress Management,
· Impact & Influence,
· Interpersonal Awareness,
· People Management & Career Development and Negotiation Skills.

In addition, the candidate must be able to display key technical competencies including
· Retail Sales Management,
· Product & Services Knowledge, Budget Management,
· FinTech Product Knowledge,
· Customer Experience Management and Complaint Management.

The role also requires the candidate to have
· Inventory Management,
· Logistics Management,
· Revenue Management,
· Customer Query & Request Fulfilment,
· Customer Feedback Management,
· Store/Franchisee management and Project Management.

QUALIFICATIONS
· Bachelor’s degree or equivalent (Sales/ marketing is preferred)

JOB REQUIREMENTS
• Bachelor’s degree or equivalent (Sales/ marketing is preferred).
• 0 – 2 years’ experience of sales and customer service environment.
• Computer literacy is mandatory.
• Sector experience is advantageous.

If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates.
Kindly note that we do not accept hand delivered applications and will only get in contact with shortlisted candidates.