Manager, Relationship, Commercial – Tier 2 – Stanbic Bank Botswana

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To grow and retain a portfolio of Commercial relationships aimed at optimising client value to the bank. To develop strong business relationships with commercial customers through proactive and value-adding contact, understanding their current business needs, as well as their long-term strategy. Provides a full array of customised financial solutions and effective relationship management tailored to meet the clients short- and long-term needs.

Degree in Banking, Finance, Business Commerce or related Field COP (Long & Short term )

Key Responsibilities

• Ensure accurate capturing, updates or amendments of customer information and history
• Complete a customer value chain analysis to further understand the customer’s needs and identifies sales opportunities and deploys banking solutions to meet those needs.
• Implement a customer relationship management (CRM) strategy to ensure regular contact of all commercial customers in the portfolio as per the customer value proposition (CVP) for Commercial Banking.
• Ensure that the customer’s expectations are always managed and that frequent feedback is given to the customer on progress relating to all new sales or queries
• Proactively manage customer credit exposure and collateral held to contain risk to the bank.
• Process customers mandates and documentation requirements for financial facilities
• Develop and implement revenue growth best practices in support of the commercial value proposition and customer’s expectations.
• Ensure the achievement of financial budgets for the portfolio through optimal growth of balances, margin management and non-interest revenue streams
• Plan and implement timeous annual credit reviews for allocated commercial customers.
•  Monitor daily referrals to ensure that commercial customer facilities are managed within the set risk parameters.