ICT User Support Technician Intern – BA ISAGO University

Duties and Responsibilities
• Installs and supports applications as appropriate, taking cognisance of the Instructions and procedures, referring to more senior colleagues where necessary.
• Analyses network and computer operation problems, taking cognisance of instructions and procedures relating to malfunctions, safety and security, in order to resolve problems within the agreed service level tolerances.
• Implements data and systems back-ups and performs other processes necessary to ensure security of data and utility of disaster and data recovery systems.
• Maintains floor level documentation such equipment layout for ease of network and Telecommunications equipment reference

Qualification and Experience
• Degree in IT related field and recognised IT Industry Certification (e.g. A+,N+)
• Basic knowledge of Oracle, MS Office and MS Windows Operating System, and SQL applications

Required Competencies
• Thorough and attentive to detail
• Patience and the ability to remain calm in stressful situations
• Persistence and determination
• Customer service skills
• Excellent verbal communication skills
• Team player

Only shortlisted candidates will be contacted after the closing date.

Please send your application letters, CVs, certified Certificates with names and contact details of three referees to:
Director-Human Resources
Administration and Facilities
Private Bag BR 94, Gaborone
Tel: 0267 3957744
Email: [email protected]