IT Channels & Applications Support Analyst – Absa Botswana
Job Description
Job Summary
Work as part of an agile team to provide application support for specified tech products & services. This includes Second line support, optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services and creating of SOPs for first level support teams.
Job Description
Qualifications & Experience
- A Bachelor’s degree in Computer Science, Information Systems, or a related field. A master’s degree will be an added advantage.
- 3 years technical experience with a broad range of technology platforms.
- Recognized Service Delivery frameworks like ITIL V3/4, and agile project management certifications will be an added advantage.
- In-depth knowledge of digital customer journeys
- Minimum 2-3 years’ Application Diagnostic and Management Experience.
- Understanding of Cloud platforms e.g. Azure, AWS & Google Cloud Platform
- Some knowledge of OAuth, Open Connect ID and SAML, preferably with an understanding of AD
- Familiar with Containerization technologies like Docker & or orchestrators like Kubernetes, OpenShift
Education
Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)
Closing date: April 14, 2024
