Branch Manager – Botswana Savings Bank

Core Accountabilities and Responsibilities

• Implement and monitor organisational services standards across the branch(es).
• Administer and monitor the branch’s operational activities.
• Oversee budget preparation, analysis, reports and adherence.
• Provide a superior level of customer relations and promote the organisation’s sales and service culture through coaching, guidance and staff motivation.
• Acquire new clients and retain existing clientele through value proposition as well as searching for potential financial services opportunities in order to meet business objectives.
• Provide leadership, training and supervision.
• Lead branch(es) to meet agreed goals through active participation in sales management and effective officer call programs.
• Ensure branch’s compliance with organisation policies and standards, local laws and regulations, controls and organisation procedures.
• Sit in management meetings to set standards, goals, assess profits as well as come up with new strategies for the organisation’s growth.
• Monitor and ensure delivery of high customer service standards.
• Resolve customer complaints in accordance with organisational standards and guidelines.
• Ensure the store remains clean and well maintained in accordance with organisational standards and guidelines.
• Ensure that staff maintain a good appearance and are well equipped with good communication skills in accordance with organisational standards and guidelines.
• Manage front end credit collection and comply with Credit Policies and Product Programs.
• Create a good communication system to facilitate easy and clear flow of information throughout the branch and with Head Office.
• Manage the branch’s sales and marketing processes.
• Supervise all forex transactions and manage monthly BOB return from branch(es).
• Implement anti-money laundering awareness programmes collaboration with HR division and senior management team.
• Ensure branch compliance with regulatory requirements and assist local regulators to effectively and efficiently conduct their audits. 
• Escalate exceptions and breaches in accordance with organisational standards and guidelines and drive their effective and timely resolution.
• Prepare financial statements and analysis for the branch(es).
• Oversee development of branch specific financial reports for tax, regulatory agencies and other financial groups as necessary.

Position Requirements:

Qualifications:

• Bachelor’s degree in Banking, Finance, Administration, Sales, Marketing, Strategic management or related area
• Master’s degree in Business Administration or related would be an added advantage

Experience:

• Five (5) years’ experience in a retail banking or mass market financial institution, including at least two (2) years supervising a branch.