Spa and Wellness Manager – Wilderness

Job Description

Make a difference to conservation and community empowerment through high-end, impactful tourism. Proudly established in Botswana four decades ago, Wilderness is dedicated to increasing the world’s wilderness, together. The Spa & Wellness Manager is responsible for leading and evolving the wellness offering at Mombo Camp. This role oversees all spa and wellness operations while ensuring exceptional guest experiences, strong commercial performance, operational excellence, and alignment with the broader Wilderness wellness strategy.

Key Responsibilities

• Align wellness initiatives with the Wilderness wellness strategy in partnership with the Group Wellness Consultant.
• Monitor global wellness trends and introduce innovative, commercially viable wellness experiences appropriate to a luxury safari environment.
• Position Mombo as a leading luxury safari wellness destination and benchmark for wellness innovation within the industry.
• Develop distinctive wellness experiences unique to Mombo that connect guests with nature, movement, mindfulness, recovery, and personal wellbeing.
• Build and maintain strong relationships with camp leadership, guiding teams, culinary teams, and guest experience teams.
• Collaborate across departments to integrate wellness throughout the guest experience.
• Partner with operational teams to ensure seamless delivery of wellness services and experiences.
• Integrate wellness into the broader safari experience through collaboration with guides and camp teams.
• Develop experiences that support relaxation, recovery, movement, mindfulness, sleep quality, stress reduction, and overall wellbeing.
• Create meaningful wellness touchpoints before, during, and after treatments to enhance guest engagement and satisfaction.
• Take full ownership of the wellness facility, ensuring exceptional presentation, functionality, cleanliness, and attention to detail across all guest and back-of-house wellness spaces.
• Ensure all wellness facilities and surrounding areas are clean, safe, well-maintained, and guest-ready at all times.
• Manage inventory, equipment and operational resources.
• Lead, coach, and develop the wellness team to deliver exceptional guest experiences.
• Build team capability in holistic wellbeing, personalised wellness consultations, and guest engagement.
• Manage individual and team performance in line with company standards.
• Drive wellness revenue through promotion of treatments, programmes, retail offerings, and upselling opportunities.
• Monitor departmental expenditure and ensure effective cost management.
• Ensure the health, safety, and wellbeing of guests and employees.
• Maintain compliance with company policies, operational requirements, and service standards.

Requirements

• Diploma or Degree in Spa Management, Hospitality Management, Wellness, Beauty Therapy, Business Management, or a related field.
• Minimum of 5 years’ experience in luxury wellness, spa or wellness centre management, hospitality, or a related leadership role.
• Qualified Spa Therapist with the ability and willingness to perform treatments as required.
• Experience delivering personalised wellness experiences beyond traditional spa treatments would be advantageous.
• Exposure to practices such as yoga, breathwork, meditation or mindfulness facilitation would be beneficial but is not essential.

How to Apply

To apply, please visit: wilderness.simplify.hr

Closing Date: 2026-11-06