Senior Business Banking Manager – Botswana Building Society

January 14, 2025

Job Description

ROLE RESPONSIBILITIES

Clients

  • Ensure that Business banking team thoroughly understand the different Business Banking products, processes and procedures to set client expectations.
  • Manage incoming business, by nurturing client relationship through regular contact aimed at cross selling and onboarding new clients.
  • Consistently engage with clients across the Business Banking portfolio for intelligence gathering to improve processes, product offerings and customer experience.
  • Collaborate seamlessly with internal business partners to ensure the timely completion of processes that serve Business Banking clients.
  • Interact with customers to ensure that customers documentation and KYC is consistently up to date.
  • Train staff on Business Banking products through presentations of newly launched Business Banking products to have staff equipped to serve Business Banking clients.
Data
  • Consistently monitor sectors that Business Banking clients operate in
  • To be informed about external factors that may influence customers credit risk.
  • Ensure that all legislative requirements such as KYC are enforced within the Business Banking portfolio.
  • Gather customer feedback on Business Banking offerings and process for continuous improvement.
  • Monitor the performance of all Business Banking offerings and how they contribute to revenue.

Financial Management

  • Draw up yearly and quarterly targets for the Business Banking portfolio.
  • Liase with the collections department to recover all the revenues when necessary.
  • Create operational (opex) budget in alignment with operational delivery plans, monitor effectiveness and report on variances.
  • Ideate and implement on revenue growth strategies so as to ensure that the set out revenue targets are met.
  • Keep in touch with the current trends concerning Business banking products and processes to maintain relevance and competitive edge.

Risk Management

  • Ensure that customers on boarded are credit worthy customers.
  • Work hand in hand with the legal department and compliance department to ensure that the Business banking division complies with regulation.
  • Regularly update the Business unit Risk register with all risks emanating from the launch of new products as well as those from the customer feedback.
  • Ensuring timely closing of all audit findings (internal, external and Regulator audits)

People Management

  • Be an exemplary leader to the Business Banking division and staff at large.
  • Identify skilled personnel in the  Business Banking division and maximise on their skills to improve customer experience and overall Business banking Processes.
  • Oversee the acquisition and development of critical resources that must be onboarded to drive products and service delivery.
  • Propose and motivate for roles that improve the Business outcomes of the Business Banking Division.
  • Regularly visit/engage branch managers branch staff to educate/train them on business banking products, customer expectations and business referral avenues.

QUALIFICATIONS & EXPERIENCE

Qualifications

  • ​A Bachelor’s Degree in Finance, Banking ,Business or related field  plus a post graduate qualification.
  • Long Term COP and Short Term COP.​

Experience

  • 10 years experience in a financial institution, 5 of which should have been at middle management level.
  • At least 3 Years experience in a business/corporate banking leadership role with responsibility over clients, relationship managers, balance sheet and income statement.
  • Experience in customer service, query resolution environment, of which 1 – 2 years at junior management level.
  • Experience in developing and driving business/corporate banking products initiatives from ideation, initiation, planning to post roll out management.

Knowledge and Skills 

  • Commercial and relevant market awareness.
  • Leadership skills.
  • Ability to delegate.
  • Training skills.
  • Good communication and interpersonal skills.
  • People effectiveness.
  • Teamwork.
  • Results focused.
  • Planning.
  • Innovation.
  • Process improvement.
  • Market research.
  • Research and development.

Closing date: 19 January 2025

APPLY NOW

Location