Reservations Officer – Mokolodi Nature Reserve

Job Description

Mokolodi Nature Reserve is seeking a dedicated and customer-focused Reservations Officer to join our team. The successful candidate will be responsible for managing reservations, ensuring excellent guest service, maintaining accurate booking records, and supporting financial administration related to reservations.

Job Summary

Type: full-time
Location: Gaborone
Category: Hospitality
Closing Date: 2026-08-31

Key Responsibilities

• Manage accommodation, tour and activity bookings
• Respond professionally to guest enquiries via telephone, email and other channels
• Provide accurate information on rates, packages, facilities and services
• Prepare confirmations, invoices and receipts and maintain accurate booking records
• Process payments and assist with reservation-related financial record keeping
• Coordinate with operations and hospitality teams to ensure seamless guest experiences

Requirements

• Diploma in Tourism Management or a related field
• Certificate in Bookkeeping
• 2-5 years relevant experience in reservations, hospitality, tourism or customer service
• Proficiency in Microsoft Office applications
• Strong numerical, administrative and organisational skills
• Excellent communication, customer service and attention to detail

How to Apply

Apply by email: [email protected]