Reporting and Campaigns Executive – Orange Botswana

Reporting and Campaigns Executive

Reporting to the Commercial Support and Performance Manager, the incumbent will be responsible for managing all CRM and the Commercial cluster, group-specific scorecard, performance and campaigns for the outbound team, and manual CTI Reports.

Main duties:

• Management of department and group reporting:
• Preparation of CRM EXCOM Reporting on a Weekly and Monthly basis
• Management of CRM Balance Scorecard every month
• Provide Statistical Reporting Support within the department (Call Centre Performance, CRM Service Requests/Cases)
• Commercial commission management: monthly compilation and thorough validation by supporting departments.
• Provide Business administration support for CTI & CRM application (i.e. creating Users, defining service requests & generating CTI & CRM reports).
• Develop cross-functional relationships with business functions to ensure that applications & customer issues are effectively resolved.
• Monitor activities of the Partner on utilization of CTI / CRM applications.
• Internal Digital governance structure Reporting
• Monitoring of the Digital Dashboard
• Presentation of the Digital Dashboard at the Digital Steerco

Required skills:

• Excellent leadership skills
• Proven ability to manage teams and handle all operational aspects of BO teams
• Excellent interpersonal skills team player who generates enthusiasm and builds effective working relationships
• Excellent attention to detail.
• Excellent planning and organizing skills
• High experience working in a Service Industry preferably in Telecoms

Academic Qualifications & Experience:

• Bachelor’s degree, preferably in BI and or Business
• A Masters Degree would be an added advantage
• Minimum of 2 years’ experience in a similar role

Closing Date: 09 October 2024

Kindly note, that Orange Botswana shall only correspond to short-listed candidates.