Relationship Manager – Betway Premium – Betway / Delta Bay

Job Description

Job Summary

A HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to the vision of delivering the world’s best iGaming customer experience.

Key Responsibilities

• Being responsible for completing identification tasks and profiling our most loyal customers.
• Providing a seamless experience during customers’ compliance processes, with the goal of increasing compliance pass rates.
• Being customer obsessed, striving to deliver a mobile-led experience and delivering feedback to wider stakeholders on customers’ experiences.
• Using Betway’s global partnerships to create and attend a world-class hospitality calendar for our customers across the globe.
• Using data to help assist in the automation of customer journeys with a tireless focus on mobile-first gaming.
• Managing a sustainable cohort of account-managed customers.
• Managing and reporting on performance with a key focus on increasing long-term player values and retention rates.
• Providing a world-class service to our customers that builds trust, being available and the central point of all HVC customer contact.
• Delivering a strong return on investment within budget for both on and off-site hosting.

Requirements

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Fluency in English.
• Proven working experience of account management in an iGaming company.
• Experience in hosting customers, knowing what world-class service looks like.
• Clear understanding of iGaming with strong knowledge of sports and casino products.
• Strong AML and Responsible Gaming knowledge, inclusive of SoW and SoF.

How to Apply

To apply, please visit: myhcm.wd3.myworkdayjobs.com (REF Code: JR13636).

Closing Date: 2026-09-04