Quality Control Officer – Bayport Botswana

Job Description

MAIN PURPOSE OF THE JOB

Bayport Financial Services is on the lookout for a passionate and detail-oriented Quality Control Officer Intern to join our team. If you have a keen eye for accuracy and a drive for excellence, this is your chance to make an impact. Reporting to the Quality Control Team Leaders and indirectly to the Head of Quality Control, the incumbent will be responsible for the independent ex-post ex-ante review of loan applications, with the core responsibility of QC related query resolution, the incumbent is tasked with insuring that loan-related issues feedback for the respective Bayport Financial Services front branches, customers or 3rd parties. This should be a hardworking, assertive, result oriented individual with an eye for detail and accuracy in ensuring compliance with affordability calculations and Quality check controls as prescribed by Bayport.

MAIN DUTIES AND RESPONSIBILITIES

* Check the quality of all loan applications as per quality control process.
* Ensure full submission of information required for a loan application.
* Ensure all the necessary support documents as per policy for loan application.
* Ensure authenticity of support documents e.g. Payslip and Omang.
* Ensure accuracy of information, including bank details as captured on Novalend.
* Ensure that Credit Bureau is acquired per credit policy.
* Attend to customer queries within scope of operation and escalate all unresolved problems to the relevant report.
* Keep supervisor informed of any past or potential risk and give regular feedback on queries raised by customers.
* Validate support documents with 3rd parties e.g. settlement quotes, employment letters and bank statements through email and telephonically.
* Ensure confirmation of Netpay with vetting systems such as CLAS and SPDQ.
* Ensures validity of support documents through availed systems e.g. EKYC.
* Informs and updates branches through the Branch rep and the Live Tracker on any pending loans, missing information/documentation or any errors and the reasons thereof.
* Undertake any other relevant duties as required to meeting the departmental overall goals.
* QUALIFICATIONS
* A Degree in a Finance or account related subject or equivalent.
* 0–1 year experience in banking or financial services sector.

CERTIFICATIONS AND TRAINING COURSES

* Basic Computer skills (Word, excel, power point).

 SKILLS AND COMPETENCIES

* Attention to detail
* Analytics
* Computer literacy (MS Office Suite: Word, Excel, Outlook, PowerPoint)
* Good communication Skills
* Good Interpersonal Skills
* Customer Oriented
* Problem solving

Privacy Statement: The information collected throughout the application process will be used solely for the purpose of evaluating your application for employment with Money Quest Investments (Pty) Ltd t/a Bayport Financial Services Botswana. Your data will not be shared with any third parties except with your consent or if required by law. By submitting your application, you agree to the collection and processing of your personal information in accordance with this privacy statement. Your information will be kept confidential and will not be used for recruitment purposes only, and you may withdraw your consent at any time. Interested applicants are encouraged to submit a comprehensive application complete with curriculum vitae to [email protected] no later than 10th June 2025. Bayport will correspond only with shortlisted candidates.