Job Description
Main duties:
- Lead contract operations, application, advice/recommend contract improvements points and support Technical teams/divisions request’s to MSP and other 3rd parties.
- Manage all Technical Environment operations and think level.
- Ensure build program are well managed and delivered as per contractual PI’s for MSP.
- Ensure 3rd parties do own up to all requests from Orange or MSP, and deliver as per contract on all official requests.
- Ensure that contractual daily, weekly and monthly KPI’s/PI’s are meeting or exceed their contractual target , this applies to MSP and 3rd party contracts
- Weekly review of all complaints related to MSP/3rd parties scope and engage them to address as per agreed priority matrices.
- Contribute strongly to contract execution, application and advice/recommend contracts improvements points to contract management team.
- Answer to questions, request/clarifications and any advice requested by internal teams related to contract.
- Review Technical Environment solution/proposals and advice on them, including operational level validation with final validation done by Manager and CTO or concerned disciplines.
- Manage all operational(Performance) meetings for all contracts, be it weekly or monthly for MSP or 3rd parties (Engineering, TE, Build and QoS/QoE, Performance).
- Resolve all access requests from MSP and 3rd parties, with all landlords or related bodies, and support by attending meetings when required
- Perform random performance audit to challenge MSP delivery or 3rd parties deliveries.
- Ensure that site acceptance and solution acceptance are done on time and correct documentations are in place.
- Present at sourcing for any needs on solutions under PM scope and contribute annually for budget planning and assist in tracking deliveries as per budget.
- Manage all power requests , power monthly usage/bill reconciliation, monthly fuel reconciliation and site security solutions/claims.
- Data centre management , up-keeping and operational excellence
- Reviewing performance reports.
- Ensure smooth running of build program.
- Ensure engineering/operational meeting are beneficial to both Orange and partners (MSP and 3rd party) with good points discussed.
- Incident and customer priority matrices are well respected
- Coordinate monthly operational/performance  meeting with 3rd party suppliers.
- Liaise with other Technical & IT  teams on the resolution of issues affecting network KPI’s
- Preventive passive and active maintenance reports are reviewed and suppliers engaged.
- Participate on meeting with Orange group, ensure MSP don’t differ from Orange technical strategies (built, O & M etc.)
- Produce reports to show MSP and 3rd party performance such that LD’s can be calculated, preparing and calculating LD’s
- Escalate any issue that need to be escalated
- Advice Strategy teams on network evolutions in relation to network and customer needs
- Lead/Recommend SLA improvements and alert manager
- Take part in solution implementation, including planned works and working supplier to come up with Method Of Procedure and change requests
- Engage other PTOs on solution that can improve OPEX and CAPEX, for example power sharing, Cooling and it’s not only limited to this.
Required skills:
- Supervisory skills
- Conflict management skills
- Analytic skills
- Communication Skills.
- Reporting skills.
- Customer/Business orientated.
- Project management in technical field.
- Contractual relationship management.
- Time management.
Academic Qualifications & Experience:
- Bsc/ BEng in Telecommunications Engineering or related engineering degrees
- 3 to 4 years’ experience in telecommunications industry majoring in RAN or Core.
Closing Date: Â Â Â Â Â 13 June 2023