Office Assistant (x8 Positions) – Botswana Power Corporation

Main purpose of the position

To carry out administrative duties including facilitating customer service delivery and records management to ensure the efficient and effective operation of transmission and distribution service centres or sections through utilisation of System Application Processes (SAP).

Job Responsibilities

• Carries out operation maintenance checks on all the office equipment and organises for maintenance, repairs.
• Maintains adequate stock of consumables.
• Maintains inventory and issues material such as maintenance spares and stationery to optimize administrative costs.
• Maintains records correspondences in accordance with indexing and referencing procedures to ensure easy retrieval and security of documents.
• Compiles and updates information for databases to ensure availability of information.
• Compiles information and updates maintenance, operations, projects on customer connection and planning databases to ensure availability of information within the operating system.
• Receives incoming calls, applications and register work advises on disconnections and reconnections of customers, vandalised equipment and allocates to relevant sections to ensure operational efficiency.
• Processes purchase requisitions, service entries and invoices from Service Providers (Consultants, Contractors, Utilities, Fuel Suppliers) to facilitate payments for operational efficiency
• Carries out administrative duties for T & D personnel to achieve operational efficiency.
• Schedules house inspections for new connections to meet organisational objectives and turnaround times for electricity supply.
• Initiates and release estimates variations and recommend them for verification and approval.
• Captures customer meters after installation to enable billing and buying electricity.
• Receives and logs fault reports from customers and relays them to field operators for action and resolution and closes Faults on the system for easy management of faults
• Oversees daily activities of subcontracted cleaners where required.
• Liaises with stakeholders to ensure quick and efficient service to resolve customer queries and complaints and escalate where necessary to reduce customer complaints.
• Educate customer of products and services to improve customer satisfaction.
• Operates in accordance with Policies and Rules to improve safety of personnel and impact on the environment in area of work.
• Complies to SHER procedures when carrying out duties.
• Promotes safety awareness in line with SHER requirements through periodic audits.

Qualifications

• Recognised Certificate in Office Administration/Records Management or equivalent

Experience

• Direct Entry

Competencies