Manager – Strategy and Excellence – Botswana Fibre Networks

Job Description

Manager – Strategy and Excellence

Employer: Botswana Fibre Networks (BOFINET)

Reporting to: Chief Transformation Officer

The incumbent will be responsible for:

• Fostering a culture that drives efforts for continuous business, process improvement and organisational excellence supported by innovative use of technology in collaboration with the IT division and smooth transition strategy and process.
• Leading and overseeing the development, implementation and evaluation of the organisation’s strategic initiatives, ensuring alignment with organisational goals.
• Planning, organising and coordinating the functions of information, knowledge and records management.

Key Performance Areas

Strategic Planning and Implementation

• Lead the strategic planning process, collaborating with senior management to define organizational goals, priorities and performance measures.
• Develop frameworks for cascading the strategic plan across departments, ensuring development of departmental plans and objectives for alignment.
• Guide the monitoring and evaluation of progress on strategic initiatives, preparing regular reports for senior management and recommending adjustments.

Knowledge Management and Records Management

• Maintain oversight over the development and maintenance of an effective knowledge management framework.
• Ensure efficient archiving, retrieval and disposal processes to maintain an organized and accessible records system.
• Promote a culture of knowledge sharing and continuous learning within the organization.

Business Process Improvement

• Lead efforts to analyse, document and improve business processes across the organization to enhance efficiency and service delivery.
• Oversee the identification of process inefficiencies and implementation of improvement strategies, including automation and digital transformation initiatives.
• Ensure alignment of process improvements with organizational goals, regulatory standards and service delivery standards.

Day-to-Day Management

• Develop and implement departmental planning and budgeting processes.
• Monitor the success of plans in achieving the department’s goals and objectives, and periodically report on achievements and propose changes for improvement.
• Implement audit recommendations in a timely manner to ensure compliance.

Skills and Competencies

• Strategic Management
• Accountability and Business Awareness
• Critical Thinking, Problem-solving and Decisiveness
• Delegating, Excellence, Flexibility and Forward-thinking
• Innovative and Creative Moral Ethics
• Resilience and Stress Management
• Communication and Interpersonal Conflict Management
• People Management, Mentoring/Coaching and Negotiation
• Strategic Thinking and Team Building

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Strategic Management, Operations Management or a related field from a recognized institution.
• Master’s Degree in Business Administration, Strategic Management, Operations Management or a related field from a recognized institution will be an added advantage.
• Professional Certification in Business Administration, Strategic Management, Operations Management or a related field from a recognized institution.
• At least nine (9) years post-qualification experience specific to the job, of which three (3) years should have been at Manager level.

Application Information

Apply online:

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Closing Date: 12 June 2026

Company: Botswana Fibre Networks (BOFINET)
Telephone: (+267) 399-5500