Head, Banking Operations – Botswana Savings Bank

Job Description

Main Purpose of the Job
Responsible for the overall direction, coordination, planning, and operation of back-office bank functions including processing loan and account applications, processing transactions, collections as well as managing other wealth creation products and associated services (e.g. insurance).

Key Responsibilities
– Develop and implement divisional strategies, policies and procedures to ensure the smooth operation of the organisations day-to-day core back-office functions.
– Collaborate with Executive and senior management team to develop organisation-wide service level agreements which support the execution of the organisation’s strategy and delivery of its mandate.
– Develop, implement and monitor operation level agreements within the division to ensure adherence to agreed upon SLAs.
– Monitor and approve all tracking and verification of new account documents.
– Verify that each new account requiring special attachments or documents is complete.
– Approve the upload of the previous day’s new accounts into the organisation’s database.
– Review and verify the accuracy of all data within the organisations database including new and replacement account documents.
– Verify that all new deposit customers are properly identified according to the Bank’s customer identification program.
– Approve and monitor all System reports for new customers as required.
– Ensure the system is correctly updated and accurately reflects documents received or returned for correction.
– Ensure that monthly statistical reports are prepared (e.g., Closed Account tracking).
– Approve scanning and indexing of deposit-related documents in the Bank’s document imaging system and ensure that document corrections are submitted to appropriate departments.
– Authorise all loan applications for residential, commercial and consumer loans.
– Verify reports for input accuracy and ensure that they are distributed to the appropriate personnel.
– Authorise loan tickets for in-house disbursement and balance loan transactions.

Requirements
Qualifications:
– Bachelor’s Degree in Banking, Finance, Accounting or related area
– Master’s Degree in Banking, Finance, Accounting or related area is strongly preferred.
– Master’s in Business Administration is and added advantage

Experience:
Eight (8) years’ of relevant experience in a bank or other mass market financial institution including five (5) years of back-office experience and three (3) years of management experience.