Customer Excellence Officer – Brastorne

Job Description

Brastorne is looking for a Customer Excellence officer

Duties

• Conduct monthly customer satisfaction surveys.
• Analyze customer satisfaction surveys and propose corrective actions.
• Listen to customer complaints and maintain excellent customer relationships with all clients.
• Utilize the CRM system to manage and monitor the after-sales process.
• Collaborate with different departments to deliver the best after-sales service

• Arrange and collect customer testimonials.
• Report customer excellence metrics to the Contact Center Supervisor, Channels Manager, and Marketing.
• Identify and implement new opportunities to support and retain our customers.
• Develop strategies to better nurture our customers.
• Analyze successful customer satisfaction behaviors and patterns.
• Maximize successful approaches and conduct tests to improve them.
• Create, plan, and implement new projects and develop creative ideas that improve customer service excellence.
• Work closely with the Research Team to conduct surveys as required and deliver collected data.
• Perform any other duties as deemed necessary by direct managers.

Behavioral Competencies/Personal characteristics

• Ability to handle pressure.
• Speed and efficiency.
• Creative problem-solving skills.
• Focused.
• Self-motivated.
• Willingness to learn.
• Analytical skills.
• Attention to details.

Education

• Diploma or degree in any business field or related including basics in research methodology.

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Application deadline: Friday 11th August 2023 @ Midnight