Country General Manager – Sky Bird

Job Description

Sky Bird (Pty) Ltd seeks an experienced Country General Manager to lead Machaba Safaris’ luxury safari operations across Botswana. Lead country strategy, guest experience, operations and commercial performance across the Botswana camps, lodges and Maun head office. Support Camp General Managers to maintain operational excellence. Oversee budgets, capital projects, staff welfare and compliance, reporting to the COO and Shareholders.

Job Summary

Employer: Sky Bird (Pty) Ltd
Job Type: Full-time
Location: Maun, Botswana
Category: Hospitality
Closing Date: 2026-10-30

Key Responsibilities

• Leadership: At least 10 years’ leadership role in luxury safari lodges or five-star hotels. Experience in multi-property management, minimum of 2 years’ General Management experience in luxury safari operations.
• Guest experience: front office, guest services, activities, guiding and housekeeping, with personalized guest care and complaint resolution.
• Service standards: auditing luxury standards across camps and acting on guest and trade partner feedback.
• Finance and commercial: budgets, P&L review, forecasting, cost control, procurement, stock and asset management.
• Facilities and projects: remote logistics, camp and vehicle maintenance, CAPEX projects, Refurbishments and contractors and service-level agreements.
• Risk and safety: Demonstrated success in strategic planning, risk management, and compliance implementation. Advanced understanding of health, safety, and compliance frameworks within hospitality.
• People: team leadership, training, succession planning and employee relations.
• Conservation and community: conservation and anti-poaching, sustainability, and relationships with communities and authorities.

Requirements

• Diploma in Hospitality or Business Administration – Required
• Risk Management and/or Occupational Health & Safety Qualification – Highly advantageous.

How to Apply

Apply by email: [email protected]