Collections Recovery Officer – Afritec

Job Description

Job Summary

We are looking for an experienced and results-orientated Collections Recovery Officer within the Collections team.

Key Responsibilities

• Contact customers with overdue accounts for payment.
• Negotiate repayment plans and payoff deadlines with customers as per Company policies and guidelines.
• Record customer interactions, transactions, and details of negotiations in collection and debtors’ management systems.
• Ensure that customer contact information is maintained and updated as needed.
• Send SMS/WhatsApp notices to customers to inform them of their overdue accounts and the consequences of non-payment.
• Resolve customer queries.
• Follow up on agreed payment arrangements (PTP’s) to ensure they are kept.
• Have strong and effective written and oral communication skills.
• Escalate high-risk accounts to management as needed.

Requirements

• Minimum of 2-5 years’ experience in a collection’s role within a financial services environment.
• Diploma in Accounting, Law or equivalent.
• Computer Literacy – with MS Word and advanced MS Excel.
• Driver’s License.

How to Apply

Apply by email: [email protected]

Closing Date: 2026-10-30