Affluent Relationship Manager – Absa Botswana
Job Description
Job Summary
The Manager, Affluent Relationship plays a pivotal role in the bank’s strategy to cater to the needs of high-value clients. This position focuses on building and maintaining strong relationships with affluent clients, providing tailored financial solutions, and ensuring a seamless banking experience. The Manager is expected to adapt to the future way of banking by incorporating technology and staying attuned to industry trends. The Manager of Affluent Relationship will contribute significantly to the bank’s success by effectively managing and growing relationships with high-value clients. This role requires a client-focused individual with strong financial acumen, strong problem-solving skills, excellent communication skills, and the ability to leverage technology for efficient and personalized service delivery. The Manager will collaborate with internal teams and external stakeholders to ensure the delivery of exceptional financial solutions based on high emotional intelligence to understand and respond to client needs.
Job Description
Drive client primacy in Affluent segment, focusing on client service and satisfaction, digitization and achievement of the business performance targets in a way that is cost effective. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required: Compliance and Risk Management | Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards: Customer Experience | To provide service excellence and achieve customer satisfaction
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Closing date: April 14, 2024
