Tombstone Production Supervisor – Fsg

Job Description

Job Summary

FSG Services is Botswana’s leading funeral service provider with 23 branches across Botswana and with significant presence in South Africa, and Zambia. Applications are invited from qualified Botswana citizens for the position of Tombstones Production Supervisor tenable at Phomolong.

Key Responsibilities

• Manage the tombstones showroom, ensuring effective day to day operations and adherence to company standards.
• Drive tombstone sales in line with monthly targets, including setting and monitoring individual sales targets.
• Provide customer service and sales support, including advising customers, preparing quotations, finalizing orders and resolving queries or complaints.
• Manage tombstone orders and suppliers, including placing orders, tracking delivery timelines and escalating overdue orders.
• Plan and coordinate tombstone installations across all regions, prioritizing the order backlog and aligning work with available installer capacity.
• Supervise production and installation teams, allocate work and monitor completion against agreed schedules and quality standards.
• Manage tombstone inventory and stock control across the showroom, workshop and installations awaiting completion.
• Maintain the Tombstone Tracker and related records, ensuring all orders are tracked from placement through installation and invoicing.
• Manage job cards, invoicing and payment collection, ensuring completed installations are properly documented and invoiced within required timelines.
• Maintain accurate customer and operational records, ensuring information is complete and up to date.
• Monitor market trends and customer needs and provide relevant information to management to support sales and operational decisions.

Requirements

• Diploma in Business Management or a related field.
• Minimum of three (3) years’ experience in sales, operations, production, or customer facing environment.
• At least one (1) year of supervisory or leadership experience.
• Experience in stock/inventory control, order processing and coordinating customer deliveries or installations would be an added advantage.
• Prior experience supervising or managing a team.
• Computer literacy, particularly Microsoft Office and the ability to work with operational tracking systems.

How to Apply

Apply by email: [email protected]

Closing Date: 2026-09-08