Customer Value Management Intern – Mascom Wireless Botswana
Job Description
Mascom is looking for a CVM Intern to assist the Customer Value Management department with the oversight and management of customer campaigns, campaign configurations, and data analysis. The role will play a key role in validating target bases and conducting performance reporting on a regular basis to ensure that campaigns are executed efficiently and effectively.
Key Performance Areas:Â
- Customer Value Proposition.
- Customer Retention Management.
- Customer Lifecycle Management.
- Promotion and Campaign Management.
- Partnership and Collaboration.
- Market Research.
- Quality, Safety & Environment Management.
Qualifications
- Bachelors Degree or equivalent in Business Information Systems, Computer Science, Marketing or Business related fields.
Key Competencies
Key behavioral competencies for the job include customer orientation, communication, initiative & drive, self-discipline & resilience, creativity & innovative thinking, detail & quality orientation, result orientation & execution and teamwork & collaboration.
The candidate should demonstrate key technical competencies such as products & services knowledge, campaign management, commercial acumen & organizational awareness, customer orientation & stakeholder management and problem solving & analytical thinking.
Job Requirements
- Bachelors Degree or equivalent in Business Information Systems, Computer Science, Marketing or Business related fields.
- Knowledge and practice in database management & reporting using Excel, SQL, PowerBI will be advantageous.
- No experience needed.
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to [email protected] . Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.
