Customer Services Agents – Direct BPO Botswana

Job Description

Customer Services Agents- Ref: OPSD: 001

Minimum Requirements
· A Minimum of O’ Level, preferably with courses in customer service. Typing certificate (35 wpm +).
· At least 1 year experience in a Contact Centre or Customer Service environment
· Must be fluent in both Setswana and English

Job Responsibilities
· Handle customers across different platforms – Social Media, Email, Live Chat and Telephony
· Resolve/respond to customers queries taking ownership of customer service issues to ensure resolution
· Comply with set customer service standards, company/client policies and procedures to ensure customer confidence, satisfaction and loyalty.
· Achieve individual revenue and/or customer service targets to support delivery of team targets
· Maintain in depth knowledge of systems, policies, procedures and products and services
· Take initiative to continuously enhance technical skills

Interested candidates must email their CVs, academic records, and 3 references to [email protected] or send the documents through post to:
The HR and Administration Manager
Direct BPO
P/Bag 419
Gaborone
Interested candidates can also apply online by visiting our website

The closing date of the advert is Friday 14th October 2022