Shift Supervisor – KFC Botswana

Job Description

1. Main Function of the Role

The Shift Supervisor is responsible for leading and managing restaurant operations during allocated shifts to ensure operational excellence, exceptional customer service, team performance, and achievement of sales and profitability targets. The role ensures compliance with KFC operational standards, policies, procedures, and health and safety requirements while supporting the Restaurant General Manager (RGM) and Assistant Restaurant Manager (ARM).

2. Key Performance Areas

People Leadership

• Lead and motivate Team Members during allocated shifts.
• Ensure appropriate staffing and deployment throughout the shift.
• Coach and support Team Members to achieve operational standards.
• Assist with onboarding, training, and development of new employees.
• Support employee relations processes and maintain compliance with company policies.
• Ensure compliance with health, safety, food hygiene, and security procedures.

Customer Service

• Deliver an exceptional customer experience by maintaining CHAMPS standards.
• Resolve customer complaints in accordance with company procedures.
• Support ROCC, GES, and operational improvement initiatives.
• Ensure consistent product quality and service standards throughout each shift.

Sales Performance

• Drive sales through excellent operational execution and customer service.
• Promote sales initiatives and team incentives.
• Ensure promotional materials and point-of-sale displays are current.
• Coach Team Members on product knowledge and suggestive selling.

Profit & Operational Control

• Monitor and control labour, food, and operational costs during shifts.
• Minimise stock variances and product waste.
• Ensure product availability through effective stock control.
• Protect company assets and ensure equipment is maintained according to company standards.

3. Qualifications & Experience

Qualifications

• Grade 12 / High School Diploma (mandatory)
• Relevant qualification in Business, Hospitality, or Restaurant Management (advantageous)

Experience

• Minimum 2–3 years’ experience in the restaurant or QSR industry
• Previous experience in a supervisory or shift leadership role
• Experience in leading and motivating teams during operational shifts
• Experience in customer service management and complaint resolution
• Experience in stock control, cost management, and operational compliance
• Working knowledge of health, safety, food hygiene, and security procedures

4. Skills & Attributes

• Leadership and team supervision
• Strong communication and interpersonal skills
• Coaching and people development
• Customer-focused with excellent problem-solving skills
• Planning, organising, and time management
• Basic financial and cost control knowledge
• Decision-making and accountability
• Ability to work under pressure in a fast-paced environment
• Basic HR/IR knowledge
• Computer literacy and POS systems knowledge

Closing Date:  10 July 2026

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