Call Centre Assistant – Botswana Examination Council

Job Description

Botswana Examinations Council (BEC) invites applications from suitably qualified and results-oriented professionals to fill the following positions:

Main Purpose of the Job

Respond to calls, emails, SMS and other communications from external stakeholders requiring information or clarification on BEC services.

Key Performance Areas

• Answer inbound calls courteously.
• Respond to inquiries via email, SMS and electronic platforms.
• Provide first-level responses using scripted FAQs where applicable.
• Log and maintain records of all inquiries.
• Escalate complex queries to relevant officers.
• Conduct telephone surveys as instructed.
• Provide administrative and clerical assistance as required.

Qualifications and Experience

• Certificate in Administration, Business, Education or related field.
• Diploma is an added advantage.
• If Certificate: Minimum 2 years relevant experience.
• If Diploma: No prior work experience required.

Key Competencies

• Communication & Interpersonal Skills
• Customer Care & Service
• Telephone Etiquette
• Organising & Record-Keeping

How to Apply

If you meet the above requirements, submit:

• Cover letter
• Updated CV with three (3) traceable referees
• Certified copies of Omang and academic certificates

Email applications to: [email protected]

Address applications to:
The Director Human Capital
Botswana Examinations Council
Private Bag 0070
Gaborone

Closing Date: 10th March 2026

Only shortlisted candidates will be contacted. Applications with incomplete documentation or received after the closing date will not be considered.

About Botswana Examinations Council (BEC)

BEC is mandated under Section 5 of the Botswana Examinations Council Act CAP 58:03 (as amended by BEC Amendment Act No. 19 of 2020) to manage and conduct examinations and assessments in general education and Technical and Vocational Education and Training (TVET).