Collections Officers – Letshego

Job Summary

We are looking for energetic and proactive Collections Officers to join our team. As a Collections Officer, you will be responsible for managing and maximizing the collection of outstanding accounts and minimizing debt losses for our organization. You will work with customers to ensure timely payments and resolve any payment issues or disputes.

Job Details

• Monitor and manage assigned accounts, taking appropriate action for collection in order to meet the set daily, weekly and monthly targets
• Contact customers via phone, email, or mail to remind them of their overdue payments and negotiate payment plans or settlements if necessary.
• Respond to customer inquiries regarding billing, payment terms, and account discrepancies, providing accurate and timely information.
• Investigate and resolve client queries, collaborating with relevant internal departments such as sales or customer service to address customer concerns.
• Maintain accurate and up-to-date records of all collections activities, including communication with customers, payment arrangements, and payment history.
• Follow-up on broken payment promises or missed payments, escalating to management if necessary.
• Provide regular reports and updates on collection activities and delinquency rates to management, highlighting trends and areas of concern.
• Stay updated on industry best practices and regulations related to collections, ensuring compliance with all applicable laws and regulations.
• Ensure that defaulting customers are rehabilitated and offered financial literacy awareness training

Requirements

• Diploma in Risk Management, Finance, Business, Economics,
• At least 5 years’ experience in a collections role, preferably in a financial services or credit management environment.
• Solid understanding of credit and collections processes and procedures.
• Knowledge of local laws and regulations related to debt collection and consumer rights.
• Excellent negotiation and communication skills, with the ability to professionally and effectively handle difficult or sensitive customer interactions.
• Strong analytical and problem-solving abilities, with attention to detail and accuracy in record-keeping.
• Proficient in using collection software systems and Microsoft Office suite.
• Ability to prioritize tasks, meet deadlines, and work well under pressure in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to work independently as well as collaboratively in a team environment.

About Company

Letshego Financial Services Botswana

Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.