Officer, Debt Collections – Botswana Savings Bank

Core Accountabilities and Responsibilities

1. Run aged debtors report and identify debtors who are behind on their payments on a monthly basis.
2. Receive list of high-risk accounts from Banking Operation’s division and combine with list of debtors in arrears in order to develop flag report for Manager, Collections.
3. Review list of outstanding debtors and initiate distressed account process.
4. Contact debtors, in accordance with organisational policies and guidelines, to notify them of missed payments or to encourage timely repayments.
5. Conduct initial communications with debtors to verify outstanding amounts and address or escalate queries as necessary.
6. Work with Operations and Risk departments to resolve flags / queries resulting from data errors, misrecorded information or failed transfers/transactions.
7. Maintain accurate records of steps taken to recover debts in accordance with procedures.
8. Initiate communications with debtors to commence the legal process for recovery of debts.
9. Draft legal documents to commence the legal recovery process.
10. Follow up initial communications and issues various legally binding warnings.
11. Escalate delinquent accounts to Manager, Collections in accordance with organisational guidelines and procedures.
12. As directed, issues instructions to external attorneys and deputy sheriffs to initiate court action and drafts necessary court papers for issuing of summons in accordance with Magistrate and High Court requirements.
13. Liaise with Deputy Sheriffs on sale of debtor assets after publication of necessary legal notices.
14. Ensure that amounts due to the organisation recovered through sale of assets are credited to it accordingly.

UNDERTAKE OTHER RELATED ACTIVITIES AS DIRECTED BY MANAGER, COLLECTIONS

Position Requirements:

Qualifications:

• Degree in Business Management, Risk Management or equivalent is strongly preferred

Experience:

• Two (2) years’ experience in debt collection or related area would be an added advantage
• A strong understanding of the legal processes for recovery of bad debts and accounts receivable is an added advantage.

Competencies:

• Organisation and planning
• Results and business focus
• Assertiveness and decisiveness
• Procedural awareness
• Attention to detail
• Interpersonal skills, communication
• Negotiation