REPORTS TO: Customer Network Services Manager
OBJECTIVE OF THE POSITION
- Ensure all Enterprise orders are configured, provisioned and programmed accurately on the network system within the set timelines.
- Allocate and manage resources to provide real time support to field technical teams and BTC sub contractors.
- Monitor and manage operation level agreement (OLA) adherence.
QUALIFICATION
- Degree in Information Technology, Telecommunications Engineering, or equivalent.
EXPERIENCE
- 5 years’ experience in customer services/field services.
- Experience in telecommunications sales area is an added advantage.
LEGAL CERTIFICATION / PROFESSIONAL MEMBERSHIP
- Customer Experience Management (CEM) certification.
- Membership of a relevant professional body will be an added advantage.
