System Support Manager – Choppies Botswana

Systems
Gaborone
July 8, 2026
Full Time Contract

Job Description

We are seeking a highly skilled, experienced, and results-driven System Support Manager to lead and manage the organization’s systems support, IT infrastructure, and business technology operations.

Key Responsibilities

  • Manage and oversee all system support functions across the Distribution Centre and retail operations.
  • Lead implementation, support, and optimization of ERP, retail, warehouse, and POS systems.
  • Ensure smooth day to day operation of IT infrastructure, databases, applications, and integrations.
  • Drive system upgrades, testing, deployment, and release management.
  • Manage data migration, system configuration, and process improvements.
  • Lead troubleshooting and resolution of system-related issues to minimize business disruption.
  • Work closely with internal stakeholders and external vendors to ensure service delivery and SLA compliance.
  • Develop and implement system security, compliance, and governance standards.
  • Provide user training and support to warehouse, store, and corporate teams.
  • Prepare system performance reports and recommend technology improvements.

Minimum Requirements

  • Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field.
  • Minimum of 10 years’ experience in IT systems support, ERP implementation, or retail systems management.
  • Strong experience in retail, distribution, warehouse, and supply chain systems.
  • Proven experience in ERP implementation and support (Microsoft Dynamics 365 F&O or similar).
  • Strong understanding of databases such as SQL Server and Oracle.
  • Experience with system integrations, reporting tools, and business process optimization.
  • Excellent project management and stakeholder management skills.
  • Strong analytical, problem-solving, and leadership abilities.

Interested candidates should forward their applications, including a detailed CV and certified copies of qualifications, to [email protected] on or before 13 July 2026.

Please clearly indicate “System Support Manager” in the subject line of your application.

Bonada

Location