Switchboard Operator – Alexander Forbes

Job Description

Alexander Forbes Financial Services Botswana (Pty) Ltd is inviting interested candidates to apply for the position of Switchboard Operator. The individual will join a team reporting to the Support Service Manager.

The role
As a Switchboard Operator, you will be the first point of contact for our clients and visitors. Your primary role will be to manage our telephone switchboard, redirecting calls to appropriate departments, and providing general information to callers.

Key Performance Areas
• Operate telephone switchboard to answer, screen, or forward calls.
• Determine the nature and purpose of visit.
• Scheduling appointments.
• Prompt forwarding to recipients
• Receiving Customers
• Providing accurate information to visitors
• Up to date register
• Data compiled in a timely manner & accurate
• Telephone Service
• Timely telephone fault reporting

Interested candidates will need to demonstrate the following:

Qualifications/ Experience
• Certificate for receptionist/ switchboard course/ Business Administration or related field in a recognised institution
• Minimum of 0-2 years’ of experience as a receptionist/ switchboard operator

Knowledge & Skills
• Communication Skills
• Interpersonal Skills
• Customer Care and service skills
• Computer literacy

Suitable candidates should email their resume, application letter and copies of certificates using the contact details below to Human Resources Business Partner by no later than 16th February 2024 with the heading Switchboard Operator Email: [email protected]