Service Assurance Analyst – Mascom Wireless Botswana
Job Description
Mascom is looking for a Service Assurance Analyst to provide support for the Billing System through the testing and validation of services, ensuring billing accuracy, service quality and compliance with operational requirements, while assisting in the identification, investigation and resolution of service-related issues to support a seamless customer experience.
Key Performance Areas
- Service Testing
- Customer Queries
- Products and Services
- Communication
- Innovation effectiveness
- Compliance Management
- Revenue Assurance
- Reporting
- Quality Management
- Safety, Health and Environment Management
Qualifications
- Bachelor’s Degree in BSc/BEng in Communications Engineering, Electrical/Electronic or Telecommunication and/or Computer Engineering / Computer Science
Key Competencies
Key behavioral competencies for the job include problem solving & analytical thinking, creativity & innovation thinking, results orientation & execution and communication.
The candidate should demonstrate key technical competencies such as query & request resolution, reporting, insights & analysis, incident management and system configuration.
Job Requirements
- Bachelor’s Degree in BSc/BEng in Communications Engineering, Electrical/Electronic or Telecommunication and/or Computer Engineering / Computer Science
- Relevant professional certifications would be an added advantage
- No experience is required.
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to [email protected]. Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.
