Sales & Distribution Manager (North) – Mascom Wireless Botswana
Job Description
The Sales & Distribution Manager will be responsible for supporting the development of effective sales strategy, growing the organization’s sales and managing effective & efficient distribution network in order to ensure that the Company’s strategic goals are achieved.
Key Performance Areas
- Managing dealership network
- Sales and campaign management
- Customer service management
- Reporting and compliance
- Training and support
- Partnership and collaboration
- Quality, safety and environmental management
- Team management
- Budgeting
- Project management
Qualifications
- Bachelor’s Degree or equivalent – Preferably in Business Management.
Key Competencies
Key behavioral competencies for the job include problem solving & analytical thinking, adaptability & flexibility commercial acumen & organizational awareness, creativity & innovative thinking, customer orientation & stakeholder management, decision-making/ judgement, results orientation & execution, communication, conflict resolution/ management and diversity & inclusion.
The candidate should demonstrate key technical competencies being customer relationship management, service delivery management, SLA management, escalation management, customer service metrics & analytics, product & services knowledge, vendor management, customer database management, complaint management and customer query & request fulfilment.
Job Requirements
- Bachelor’s Degree or equivalent – Preferably in Business Management.
- Master’s degree in a relevant field would be an added advantage.
- 7-10 years’ experience of which 5 years must be business operating through distribution networks.
- Sector experience is advantageous (Telecommunications or retail).
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to [email protected]
