Receptionists – Manong Game Lodge

Job Description

Duties include:

• Checking guests in and out using the operating system
• Collecting of payments to settle room / PMS accounts
• To be responsible for accurate and efficient accounts and guest billing processes.

* Keeping the hotel reception area clean and tidy at all times.

* Answer, screen, and forward incoming phone calls

• Maintain office security by following safety procedures and controlling access via the reception desk

* To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

* To ensure that all reservations and cancellations are processed efficiently.

• To provide accurate information to guests, including but not limited to room rates, specials & activity rates.

* To administer the general petty cash system and float in an accurate manner.

* Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Skills and Qualifications 

* At least a certificate in tourism and hospitality or related -2 years’ experience as a receptionist.

* Hotel/lodge experience

* Knowledge of Opera will be an added advantage

* Must be computer literate