Policy Administration & Collection Lead- Retail – Hollard Botswana

Job Description

Hollard Botswana is an insurance company offering a wide array of comprehensive insurance solutions to individuals and families within Botswana. Their Ensure timely and accurate premium billing, reconciliation, and collection in compliance with company policies and regulatory requirement. The role is also responsible for managing client relationships to enhance service delivery and minimize outstanding debts.

Job Summary
Type: full-time
Location: Gaborone
Category: Insurance

Key Responsibilities

• Manage the end-to-end premium administration process, ensuring accuracy, completeness, and timely processing of all premium-related transactions.
• Maintain complete and accurate transaction records, client account information, and supporting documentation.
• Monitor policy renewals, endorsements, cancellations, and premium adjustment
• Review and validate premium schedules, statements, and related documentation.
• Support continuous process improvement initiatives aimed at enhancing operational efficiency and service delivery.
• Lead and coordinate premium collections activities to ensure timely recovery of outstanding premiums and minimise aged debt.
• Work closely with the Finance team to ensure accurate reporting, allocation of receipts, and month-end reconciliation processes.
• Serve as a key point of contact for clients, brokers, and internal stakeholders regarding premium administration and account matters.
• Build and maintain strong professional relationships to ensure high levels of customer satisfaction and service excellence.
• Provide regular account updates, premium statements, and relevant reporting to clients and management.
• Ensure adherence to internal policies, insurance regulatory requirements, and operational guidelines.
• Identify, assess, and escalate risks relating to premium administration, collections, and reconciliations.
• Conduct regular audits and reviews of premium records and processes to ensure compliance, accuracy, and operational effectiveness.
• Contribute to the strengthening of internal controls and governance processes within the department.

Requirements

• Bachelors Degree in Business Administration or related
• Professional certification (e.g., ACCA, CPA, CIMA) is highly desirable
• COP Long Term Insurance Knowledge
• Excellent communication skills
• Presentation skills
• Query resolution
• Teamwork
• Proficiency in basic computer applications (including MS * Microsoft Suite products Excel, Word and PowerPoint)

How to Apply
Interested candidates are invited to submit a detailed CV and certified copies of relevant qualifications to:
CONTACTS:Chief of People
Hollard Botswana
Email: [email protected]

Closing date: June 17, 2026