Manager- Digital Channels – Botswana Savings Bank

Project Management
Gaborone
October 1, 2026
Full Time

Job Description

Main Purpose of the Job

The Product Manager, Digital Channels leads the strategy, development, performance, and optimisation of the Bank’s digital channel ecosystem, comprising Internet Banking, Mobile App, USSD, and ATM. The role drives digital adoption, enhances customer experience across self-service channels, and ensures all digital touchpoints are available, secure, compliant and commercially effective.

Key Responsibilities

  • Develop and execute the Bank’s digital channel strategy and roadmap covering Mobile App, Internet Banking, USSD and ATM.
  • Own and manage the digital channel product backlog; define, prioritise and deliver new features and enhancements.
  • Drive growth in digital adoption and active user numbers across all self-service channels.
  • Manage the full ATM network including performance monitoring, cash management oversight, and vendor management.
  • Monitor digital channel performance using data and analytics; track KPIs including active users, transaction volumes, and channel revenue.
  • Lead end-to-end delivery of digital channel projects in collaboration with IT, Operations and external vendors.
  • Ensure all digital channels are secure, resilient and compliant with applicable regulations and cybersecurity standards.
  • Enhance and continuously improve the digital customer experience across all touchpoints.

Requirements

  • Bachelor’s degree in business, Finance, Marketing, or a related field; a Master’s degree or professional certifications are advantageous.
  • Minimum of five (5) to seven (7) years’ experience in digital banking, product management or a related field within financial services.
  • Proven experience managing digital banking channels including Mobile App, Internet Banking, USSD and ATM.
  • Strong understanding of digital technologies, ATM operations, USSD and digital banking trends.

How to Apply

To apply, please visit: bsb.mcidirecthire.com

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Closing Date: 2026-10-14

Bonada

Location

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