IT Technical Support – YONA

Job Description

Company Overview:
YONA is a versatile mobile application designed for both iOS and Android platforms, dedicated to simplifying the process of buying, selling, and managing event tickets. Our platform provides users with a seamless experience to securely purchase, sell, and stream events they are unable to attend, utilizing digital tickets for enhanced convenience.

Position Overview:

We are seeking a skilled and customer-oriented IT Technical Support professional to join our team. The IT Technical Support role at YONA is crucial in ensuring the smooth operation of our technology infrastructure and providing excellent technical assistance to our users and internal teams.

Key Responsibilities:

User Support:

Provide timely and effective technical support to users experiencing issues with the YONA mobile application, ensuring a positive user experience.

Troubleshooting:

Diagnose and resolve hardware and software issues, including mobile app-related problems, connectivity issues, and other technical glitches.
System Maintenance: Perform routine maintenance tasks on computer systems, mobile devices, and other IT equipment to ensure optimal performance.

Documentation:

Maintain accurate records of technical issues, resolutions, and troubleshooting steps for future reference and continuous improvement.

Software Updates:

Assist in the deployment and testing of software updates, patches, and new releases to ensure system security and functionality.

Hardware Configuration:

Configure and install computer systems, mobile devices, and peripherals for new employees or as part of equipment upgrades.

Security Measures:

Implement and monitor security measures, including antivirus software, firewalls, and encryption, to protect against cybersecurity threats.
Collaboration: Collaborate with other IT team members and departments to address complex technical issues and contribute to ongoing improvement initiatives.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in providing technical support, preferably in a mobile app or IT environment.
Strong knowledge of computer systems, mobile devices, and troubleshooting techniques.
Familiarity with iOS and Android platforms.
Excellent communication and interpersonal skills.
Customer-oriented mindset with the ability to prioritize and solve problems efficiently.

Benefits:

Competitive salary and performance-based incentives.
Health insurance.
Opportunities for professional development and career advancement.
Collaborative and dynamic work environment.