IT Analyst – ATM’s and Cards – Access Bank

The IT Analyst – ATM’s and Cards at Access Bank PLC will be responsible for the management and support of the bank’s ATM and card-related systems. This role involves overseeing the end-to-end operational efficiency and functionality of ATM services, ensuring that all transactions are processed accurately and securely. The analyst will also collaborate with cross-functional teams to implement enhancements and resolve issues related to ATM and card operations.

Key Responsibilities

• Monitor and maintain the bank’s ATM network, ensuring maximum uptime and availability
• Troubleshoot and resolve incidents related to ATM and card processing systems
• Coordinate with vendors and service providers to ensure effective maintenance and support of ATM machines
• Analyze transaction data to identify trends and potential issues
• Assist in the design and implementation of new card products and features
• Ensure compliance with regulatory requirements and internal policies regarding ATM and card operations
• Generate reports and metrics on ATM performance and card usage for management review

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field
• Minimum of 3 years of experience in ATM and card services management or support
• Familiarity with ATM networks, card processing systems, and related technologies
• Competency and Experience of Card Management Systems (CMS) products and support including TIETO and CR2 will be an added advantage
• Microsoft SQL and Oracle database management
• Knowledge of Webservices Interfaces Support
• Knowledge of Cheque and EFT payments processes
• Knowledge of Oracle products and support including Oracle FLEXCUBE will be an added advantage
• Experience in working with card management systems and transaction processing platforms
• Strong analytical and problem-solving skills
• Excellent communication skills to effectively collaborate with cross-functional teams
• Knowledge of regulatory compliance related to ATM and card services

Benefits

Access Bank Botswana provides a competitive package and will offer the successful candidate a salary commensurate with the person’s qualifications and experience.