Information Management Administrator – Debswana Diamond Company
Job Description
Title: Information Management Administrator – SAP Basis (Re-advertisement)
Description: Debswana Diamond Company would like to invite suitably qualified innovative, results oriented and self-driven individuals to apply for the position listed and described below and join a professional team driven by service excellence, where the demands of the business are met by encouraging team work and addressing the needs of the individual.
Purpose of the Role
To provide second-line problem resolution service for SAP platforms, systems, and computer operations as appropriate, making recommendations or proposals for efficient information sharing/management.
Key Job Responsibilities
- Administers the change management process, minimising the impact of change on co-workers and clients in line with the business’ established change management protocols.
- Co-ordinates and monitors actions to meet agreed time and quality targets for the creation, testing and maintenance of information systems recovery plans and identifies issues to be resolved.
- Performs SAP Basis administration and technical core tasks including SAP software installation, upgrade, Support Packages, patches, and fixes, installation of add-on software components.
- Maintain the SAP landscape through environment copies, system refreshes and transport management.
- Provides an integrated information management, technology and business support service to clients, in support of agreed IT service levels, by monitoring, planning and controlling contracts and service level agreements
- Provide “Go-Live” support during cutover periods. Cloud Applications monitoring, maintenance and upkeep (Cloud Connectors, CPI, Fiori, Success Factors, BTP and SAP Work Manager)
- Ensures quality standards for all activities within the designated area of responsibility, by making changes (technical) to quality standards, according to documented procedures and ensures that changes are widely communicated.
- Conducts unit testing of changes done to the system and its extensions
- Troubleshoots and resolves logged issues to optimize performance
- Assists users in defining their needs for new access rights and privileges and relay requests for same to the SAP Authorisation team
- Ensures compliance to internal and external Audit requirements
- Determines business needs via consultation, business analysis, and targeted observations
- Analyses business requirements for feasibility of implementation and research on available solutions in the market
- Writes business cases for the adoption of relevant & emerging SAP technologies.
- Deliver the Technical products and solutions as per roadmap
Other Job Responsibilities
- Attends to all administrative functions of the position, taking cognizance of the need to create a clear audit trail, by; carrying out and observing all associated administrative and clerical procedures
- Takes cognizance of, adheres to and promotes Corporate Governance and Company policies and procedures in area of responsibility.
- Adheres to safety, health and environmental programs in area of responsibility taking cognizance of all legal requirements.
Education
- Bachelors Degree in Information and Communication Technology or Equivalent
Experience
2 years’ experience in a system support environment.
Technical Competencies
- System design
- Problem Solving
- System Support
Behavioral Competencies
- Vendor Management
- Innovation
- Values Driven
- Judgement and Decision Making
Debswana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that we only contact shortlisted candidates.
