Human Capital Administration Manager – Botswana Savings Bank

Responsible for overseeing the day-to-day administrative operations of the Human Capital function and for serving as a point of escalation for HR administration related queries and complaints from employees and external partners. The Manager, HCA’s main administrative duties include: maintaining personnel records, managing HR documents (e.g. employment records and on boarding guides) and updating internal databases. The Manger, HCA also resolves disputes between employees, negotiates collective bargaining agreements and coordinates grievance procedures.

Core Accountabilities and Responsibilities

1. Contribute towards the formulation and development of policies and procedures that guide the organisation and ensure effective implementation of such policies and procedures.
2. Facilitate the recruitment process, the incumbent will advertise positions, identify potential candidates and communicate with them.
3. Conduct interviews, carry out employment verification and background checks and assist with notifying candidates about the decision taken.
4. Advise management on matters related to the administration of contracts, employee discipline and grievance procedures.
5. Review and approve employee disciplinary actions, such as written reprimands, suspensions, and terminations in accordance with delegated lines of responsibility.
6. Facilitate the voluntary and involuntary employee departure processes. This includes conducting exit interviews, administering severance, assist with firing decisions and providing termination notification(s).
7. Interpret contractual agreements for employers and employees engaged in collective bargaining or other labour relations processes.
8. Coordinate the details of grievance hearings or other meetings.
9. Review employer practices and employee data to ensure compliance with contracts on matters such as wages, hours, or conditions of employment.
10. Develop methods to monitor employee satisfaction with policies and working conditions, including grievance and complaint procedures.
11. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
12. Work with Director, Human Capital and Manager, Organisational Effectiveness to assess and modify compensation and benefits policies to establish competitive packages and ensure compliance with legal requirements.
13. Administer compensation, benefits, performance management systems, and safety and recreation programs.
14. Oversee and provide information on payroll matters, tax issues and benefit plans.
15. Develop and implement, in conjunction with Manager, Organisational Effectiveness, policies related to working conditions, performance management procedures and absentee management.
16. Develop employee performance reports and present them to executive management and the board. Provide any necessary recommendations on the matter.
17. Arrange staff services such as welfare and counselling.
18. Plan and prioritise work for the Human Capital Administration section and oversee the performance and development of the section’s staff.
19. Monitor trends, conditions of service, rules and regulations, and make recommendations to senior management for amendments.

Qualifications: Bachelor’s degree in human resource management or related area.
Master’s Degree in Human Resources or related area would be an added advantage. Experience: Five (5) years’ of relevant experience in a large organisation (preferably a mass-market financial institution) including two (2) years of experience at a supervisory level. Competencies: HR administration, governance, risk and compliance
Employee / industrial relations
Results and business focus
Negotiation skills
Planning and Organization
Communication, impact and influence