Housekeeper – Desert Delta and Safaris

Job Description

LOCATION: CAMP I REPORTING TO: HEAD HOUSEKEEPER

JOB PURPOSE

The Housekeeper’s purpose is to carry out cleaning duties which contribute to a memorable guest experience. The role is responsible for ensuring a clean, welcoming, and comfortable front of house environment for camp / lodge guests.

KEY DUTIES & RESPONSIBILITIES

FOH CLEANING

• Ensure all front of house areas are clean and well-maintained.
• Clean areas according to standard operating procedures and cleaning schedules.

Make sure the proper cleaning products are always used.

• Wipe and disinfect all surfaces including tables, chairs, counter tops, etc. Ensure hygiene standards are maintained.
• Clean guest toilets and replenish with toilet paper, toiletries, and other supplies.
• Clear all waste and make sure waste is properly disposed of. Make sure all trash bins are regularly emptied.

STOCK CONTROL

• Clean, tidy, and prepare the guest room / tent according to standard operating procedures. Make sure the proper cleaning products are always used.
• Clean all guest areas including bedroom, lounge, bathroom, decks and outside shower/bath areas.
• Change linen and mattresses according to rotation schedules.
• Replenish guestroom and bath supplies and amenities.
• Ensure all equipment and appliances used by guests in rooms / tents are in good working condition and re-stocked regularly.
• Make sure the guest tents / rooms are secured when vacant and that guests are provided privacy when in their accommodation.
• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.

OTHER

• Maintain a friendly and welcoming attitude during guest interactions.
• Promptly advise line manager of any repairs and maintenance or pest control issues identified.
• Assist other staff members with the set up and clearing of front of house areas as requested.
• Provide support and assistance to other departments or front of house staff as requested.

MANAGEMENT ACCOMMODATION

– Clean, tidy, and prepare the management and guides rooms according to standard operating procedures. Make sure the proper cleaning products are always used.

QUALIFICATIONSAND EXPERIENCE

– Senior Secondary School Certificate (BGCSE).

– Previous experience (2 years) in a similar role is preferred.

OTHER REQUIREMENTS FOR THIS ROLE

• Certificate in housekeeping operations is considered advantageous.
• Understanding of cleaning chemicals and their uses.

SKILLS & KEY COMPETENCIES REQUIRED FOR THIS ROLE

• High level of personal hygiene standards.
• Physically fit and hard working.
• Attention to detail.