Host/Hostess – Chobe Marina Lodge

May 26, 2023

Job Description

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organisational and people skills to ensure our guests have a positive dining experience from the moment they arrive until their departure. You should also be available to work in shifts.
Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

✅ Welcome guests to the venue
✅ Provide accurate wait times and monitor waiting lists
✅ Manage reservations
✅ Escort customers to assigned dining or bar areas
✅ Provide menus and announce Waiter/Waitress’s name
✅ Greet customers upon their departure
✅ Coordinate with wait staff about available seating options
✅ Maintain a clean reception area
✅ Cater to guests who require extra attention (e.g. children, elderly)
✅ Answer incoming calls and address customers’ queries
✅ Assist wait staff as needed

Requirements and skills:
✅ Previous work experience as a Host/Hostess or Waiter/Waitress
✅ Understanding of restaurant etiquette
✅ Familiarity with health and safety regulations
✅ Experience in managing reservations
✅ Demonstrable customer-service skills
✅ Excellent communication skills (via phone and in person)
✅ Strong organisational skills with the ability to monitor the entire dining and bar area
✅ Availability to work in shifts as needed
✅ Good physical condition to walk and stand during an entire shift
✅ High school diploma; hospitality certification is a plus

All applications are to be forwarded to [email protected] by not later than 31 May 2023