Debt Collections Manager – Botswana Savings Bank

Job Description

Core Accountabilities and Responsibilities

• Leadership & Team Management
• Lead a team of collection/recovery officers by providing guidance, training, and support to build a high-performance team.
• Manage recruitment, onboarding of third-party service providers, and cross-departmental coordination.
• Performance & Portfolio Management
• Set performance targets and monitor the team’s progress towards achieving recovery goals.
• Oversee the credit portfolio, including loan collections, debt recovery, employee exit loans, and portfolio maintenance.
• Negotiate and review payment arrangements with clients to maximize recoveries.
• Risk Identification
• Monitor accounts in arrears to identify potential, emerging, and horizon risks.
• Develop and implement data-driven recovery strategies to improve performance.
• Reporting & Analysis
• Prepare regular reports on arrears and recovery efforts for the Director, Risk.
• Conduct in-depth analysis of trends, portfolio aging, and recovery performance.
• Present data insights to support strategic decision-making.
• Stakeholder Collaboration
• Collaborate with internal and external stakeholders, including legal teams and debt collection agencies, to mitigate credit risk.
• Manage client interactions related to NPLs, litigation, and debt recovery negotiations.
• Legal Liaison & Compliance
• Liaise with the Legal Department on legal matters including summons review, documentation, and cost tracking.
• Ensure compliance with financial regulations and internal policies.
• Policy Management and Process Supervision
• Review and update credit policies, collection procedures, and department processes to ensure regulatory compliance.
• Supervise manual operations such as the litigation process and collections strategy implementation.
• Issue corrective instructions to relevant departments when needed.
• Financial Support & Suspense Account Management
• Provide impairment reporting support to the Finance Department.
• Manage suspense accounts related to bad debt recovery, recovery expenses, and written-off debts.
• Contribute to budget planning and ensure efficient budget utilization.
• Litigation Support
• Depose affidavits to support litigation efforts for managed files.
• Review and recommend litigation documentation.
• Provide legal, regulatory, and compliance advisory support to the debt collection team across product lines.

Requirements

Qualifications

• Bachelor’s degree in Finance, Banking, Accounting, Business, or a related financial field.
• A relevant Master’s degree or a Credit Professional Accreditation from an internationally recognized institution is an added advantage.

Experience

• Minimum of 8 years’ experience in the financial sector, with at least 5 years in collections management, credit assessment, or project appraisal.
• Strong operational background, preferably in financial institutions, banking, or development finance.
• Solid understanding of legal processes related to debt recovery and accounts receivable.

Key Competencies

• Commercial Acumen
• Results Orientation
• Excellent Communication & Negotiation Skills
• Impact & Influence
• Procedural Awareness
• Performance Management