CVM Specialist – Mascom Wireless Botswana
Job Description
Job Summary
The CVM Specialist will play a critical role in enabling and supporting the Mascom transformation and growth of the company’s revenue and subscriber base. The role focuses on driving desirable subscriber behavior, implementing initiatives to deliver enhanced value to subscribers, and managing the customer lifecycle on the Mascom network.
Key Performance Areas
- Customer Lifecycle Management
- Customer Value Proposition
- Market Research and Analysis
- Customer Value Based Segmentation
- Promotion and Campaign Management
- Partnership and Collaboration
- Quality, Safety & Environment Management
Qualifications
- Bachelor’s Degree or equivalent – Telecommunication / Computing / Engineering.
Key Competencies
- Strong analytical skills with experience in customer segmentation, lifecycle management and personalized campaign execution.
- Proficiency in data analysis and reporting tools (e.g. SQL, Excel, Power BI or similar BI tools).
- Solid understanding of pricing promotions and revenue optimization.
- Experience in project coordination or project management, with the ability to manage multiple initiatives concurrently.
- Strong business reporting and insight generation capability to support decision making.
- Ability to balance business-as-usual delivery with strategic projects.[page:1]
Job Requirements
- Bachelor’s Degree or equivalent – Telecommunication / Computing / Engineering.
- Master’s Degree in a relevant field would be an added advantage in Analytics.
- 2 to 4 years’ experience in Customer Value Management, Commercial Analytics, Marketing Analytics, or a similar role (telco experience preferred).
How to Apply
If you meet the above requirements, please send your cover letter, CV and certified copies of academic certificates to:
Email: [email protected]
- Hand-delivered applications are not accepted.
- Only shortlisted candidates will be contacted.
Job Advert Consent
By submitting this application, you hereby give express consent for Mascom to process any information you share in a lawful manner they deem fit in line with their recruitment process, retain it within their talent pool and, if the application is unsuccessful, to contact you should any further suitable opportunities arise.
