Complaints and Enquiries Officer – Non-Bank Financial Institutions Regulatory Authority (NBFIRA

Job Description

Main Purpose of the Job

To effectively manage and resolve consumer complaints and enquiries efficiently while supporting NBFIRA’s consumer education and communication programmes through high-quality written, visual and digital content.

Key Responsibilities

To effectively manage and resolve consumer complaints and enquiries efficiently while supporting NBFIRA’s consumer education and communication programmes through high-quality written, visual and digital content.

Requirements

• At least an Advanced Diploma in Administration, Business or any other related field from a recognised institution.
• Degree in Communications, Public Relations, Journalism, Marketing, Corporate Communications, or a related field (Preferred).
• Professional Certification in customer care services
• At least 3-4 years of similar work experience

Application Instructions

Apply by email: [email protected]
Phone: +267 310 2595 / 3686100
Address: Plot: 3rd Floor Exponential Building 54351 CBD Private bag: 00314, Gaborone, Botswana

Closing Date: 2026-09-05