Client Service Representative – First National Bank
Job Description
Job Description
To provide our customers with a seamless service experience by meeting each customer’s end-to-end banking needs across transaction activities and needs-based solutions
- Proactively manage service delivery to ensure zero service failures and escalations.
- Achieve a minimum of 95% Clients satisfaction Index and Real Time Feedback rating
- Provide proactive and timely feedback to clients at all times
- Foster solid relationships with key stakeholders such as Relationship Managers, Operations and Credit
- Navigate on behalf of the client and keep them informed
- Ensure end to end ownership of service requests
- Manage client service proactively and manage expectations especially where service requests may exceed SLA
- Produce daily reports on all outstanding service requests
- Optimise relationships by proactively offering / cross selling solutions based on client behaviour
- Remain abreast of industry developments
Job Details
Application Closing Date
14/07/23
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
