Job Description
Main duties:
- Ensure the maintenance and operation of convergence solution (Charging and Billing) Â and the e-recharge platforms and its sub systems.
- Carry out first level and second level support functions.
- Secure end to end generation and processing of usage tickets together with rejection analysis, correction and recycling.
- Ensure timely delivery of bill runs and processing of invoice payments.
- Ensure 24/7 availability and stability on all convergence solution nodes and its sub systems.
- Ensure synchronization between network elements (Billing, IN, Network, Orange Money)
- Secure an efficient user support on day to day activities (airtime credits, correction of failed provisioning requests, system functional issues)
- Troubleshoot and fix system and user operations problem or liaise with vendors or 3rd Party support to fix operations anomalies through the incident management process.
- Ensure flow of usage tickets between IN and Billing Platform and Business Intelligence nodes, with error analysis, correction and recycling.
- Inform and advice SMC and management on issues related to systems operations.
- Secure technical support for Business Intelligence functions (Make available data sources and explain data representations).
- Accurate and timely execution of bill runs.
- Ensure timely processing of payments in the billing system and synchronization with the financial system.
- Support the business in management and operations of Loyalty System.
- Manage the operation of the system databases and carry out some operations administrative functions (Shutdown/Start-up, data-file management, archive logs management, etc).
- Contribute to QoS reports through coordination by SMC.
- Management of debt collection system operations according to defined gates.
- Contribute to weekly incidents/tickets review with vendors or 3rd party support.
​Required skills:
- Good analytical skills.
- Innovative.
- Excellent knowledge of database technologies.
- Good knowledge of scripting languages (java, perl, php and c++)
- Good knowledge of Unix/Linux Operating Systems.
Academic Qualifications & Experience:
- Degree in Computer Engineering /Telecommunications / Computer Science.
- 2 years experience in a telecommunications environment with emphasis in charging and billing.
Closing date: May 05, 2023