Business Operations Analyst – First National Bank Botswana

• Record,Manage & Track all Secured and Unsecured Lending pipeline applicationsbrought into the business.
• Trackingof business efficiencies and providing operational daily productivity reports.
• Furnishthe Division with Performance Statistics in terms of business brought in Daily,Weekly & Monthly Reports on Applications status.
• Ensuredata quality and integrity.
• Workingin collaborations with other internal stakeholders such as IT, BIU etc.
• Formulationof Age Analysis of applications brought into business .
• Designingand building systems, business models and reports to improve businessefficiency.
• Receivingand resolving internal business support queries and complaints within theagreed TAT.
• Discovernew opportunities to optimize business performance through analytics andstatistical modelling.
• Adhereto, and live FNBB service values through work interaction with both internaland external customer.
• SystemKnowledge.
• Iscomputer literate and demonstrates an understanding of the software packages,systems and processes required to conduct operations/ work within lending.
• Ableto use data to solve business problems.
• ProjectManagement.
• SupportLending Product houses with Data analytics data for product development andenhancements .
• Plans,manages, monitors and evaluates specific activities to ensure that project objectivesare achieved.
• Domaintenance on all lending products accounts.
• No interaction with External customers, but extensiveinteraction with numerous internal customers:
• Extractinformation from several Banking systems and process (analyse) the information.

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