Branch Manager – Retail Group
Job Description
Retail Group (Pty) Ltd, is a subsidiary of Famous Brands Limited, Africa’s largest branded food service franchisor. Our portfolio consists of 6 Quick Service and Casual Dining brands represented by a network of 37 restaurants across Botswana. Our brands include Debonairs Pizza, Steers, Milky Lane, Wimpy, Mugg & Bean, and Europa.
We seek to appoint experienced, skilled, and self-driven individuals with a proven track record as Branch Managers for our Debonairs Pizza and Steers brands.
Main Purpose of the Position:
The Branch Manager is responsible for managing the entire restaurant team, maintaining operational standards, safeguarding restaurant assets, and ensuring excellent and or superior customer service. The manager also needs to ensure that the brand integrity and image is protected and stays intact. Provides leadership and day-to-day supervision on the running and delivery of the various operations of the business.
The Branch Manager is also responsible for managing the business operations in order to increase sales, profitability, increase market share, customer and employee satisfaction. The Branch Manager is also responsible for directing, coordinating, and monitoring all sales and maintaining a track record of the branch’s operations as well as managing staff performance, staff welfare, and maintaining team discipline.
Minimum Requirements
- BGCSE/Form 5 or higher
- At least 3 years of restaurant management experience within a “great” customer service environment
- Experience with Microsoft Office Suite
- Attention to detail and accuracy
- Knowledge of restaurant operations including people, product, and customer processes.
- Excellent communication skills – both written and verbal
- Financial and business acumen.
- Coaching and mentoring skills
- Able to work flexible shifts – including weekends, holidays & evenings
