Analyst ICT Infrastructure – Botswana Savings Bank

Core Accountabilities and Responsibilities

• Test and trouble shoot organisations ICT network, applications and infrastructure under supervision and instructions from relevant Manager.
• Install, maintain and trouble shoot software to maximise availability.
• Install computers, peripherals, and ICT connectivity for end users.
• Perform repairs on computer and equipment within areas of competence.
• Respond to end user queries and requests for assistance and support.
• Install network and physical infrastructure, tests and commissions.
• Train end users on use of hardware and software.
• Assist with data management, backup, storage and disaster recovery processes.
• Maintain stocks and records of computer related equipment and supplies.
• Install consumables.
• Work, and liaise closely, with vendors, contractors and third-party suppliers on installations and upgrades, maintenance and trouble shooting.
• Provide call centre services and respond to end user queries and requests for assistance.
• Make recommendations for ICT systems and installation up-grades and designs.
• Respond to emergencies and operate on stand-by to provide timely support to technical issues as required.
• Maintain logs and records of activities in order to track access, incidents, upgrades, licences, etc.
• Ensure that ICT assets are correctly identified and labelled and liaise with Finance function to ensure that equipment is correctly maintained on asset register.
• Visit sites, test equipment, install up-grades and resolves technical queries within areas of competence.
• Liaise with telecommunications and ISP providers to maximise the available telecommunication network and band width to meet the organisation’s business needs.
• Liaise with Manager, Cyber Security to ensure that all installations are adequately protected.

Position Requirements

Qualifications:

• Bachelor’s degree in Cyber Security, Computer Science, Information Technology, Information Systems, Management Information system, Mathematics, Statistics or equivalent is strongly preferred.

Experience:

• Three (3) years’ experience working in an ICT environment.