Administrator, Card Management – Botswana Savings Bank

Main Purpose of the Job

Responsible for the daily transactional activities of the card section of the Bank, both credit and cheque/ or debit to ensure that all transactions are in compliance with the Bank regulations and procedures.

Core Accountabilities and Responsibilities:

• Monitor validity and settlement of all card deposits including credit cards on a daily basis.
• Prepare reports for new payment methodologies for decreased processing costs and efficient processing and propose payment processing alternatives to management.
• Attend to issues with declined debit and credit cards.
• Prepare subscription billing and recurring payment systems and provide various monthly reports to Supervisor, Card Management on collection efforts and cash flow.
• Provide daily assistance and operational support for various departments within the Bank Card Operations area and affiliate banks as required.
• Responsible for maintaining account documentation related to client accounts.
• Issue and reissue credit and debit cards.
• Answer client inquires, research client statements and perform general maintenance of credit card accounts.
• Handle customer complaints and attend to customers queries.
• Responsible for documentation management related to client accounts.
• Dispatch and issue pins and cards to branches in a lockable container.
• Activate, reset and unlock card account users.
• Check and refer abnormal card data to Supervisor.
• Resets Card Pins.
• Liaise with EDP for issues relating to cards.

UNDERTAKE OTHER RELATED ACTIVITIES AS DIRECTED BY SUPERVISOR, CARD MANAGEMENT

Qualifications:

• Certificate in Clerical Studies, Administration or related
• Diploma in Finance, Administration, AAT level 4 Professional or equivalent is strongly preferred.

Experience:

• Experience in an accounting, administrative or clerical role would be an added advantage.

Competencies:

• Problem solving and analytical thinking
• Customer service oriented
• Detail oriented
• Time management
• Communication and interpersonal skills
• Computer literacy